FAQ (Curiosity Forge Labs)

1) Where do you ship?

We currently ship to (list countries/regions you support). If your location isn’t available at checkout, contact us and we’ll confirm options.

2) How long does processing take?

Orders are usually processed within 1–3 business days (excluding weekends and holidays). During high-volume periods, processing may take slightly longer.

3) How long does shipping take?

Estimated delivery times vary by location and shipping method. Typical delivery ranges:

Standard Shipping: 7–12 business days
Expedited Shipping (if available): 3–7 business days

You’ll receive tracking information once your order ships.

4) Will I receive a tracking number?

Yes. Once your order is shipped, we’ll email you a tracking link. Tracking updates may take 24–72 hours to appear after dispatch.

5) Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. If the order hasn’t been processed or shipped yet, we’ll do our best to help. Once shipped, we may be unable to modify the order.

6) What is your return policy?

We accept returns for eligible items within 30 days of delivery.

Items must be unused, in original condition, and in original packaging (when applicable).
Some items may be final sale or not eligible for return due to hygiene/safety reasons (this will be noted on the product page).

If your return is approved, we’ll provide return instructions. Return shipping fees may apply unless the return is due to our error.

7) What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
Photos/videos of the issue and packaging

We’ll make it right with a replacement, exchange, or refund as appropriate.

8) When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 3–7 business days. Your bank or card issuer may take additional time to post the refund.

9) Do you offer exchanges?

If you need a different item, size, or variation, the fastest method is often to return the original item (if eligible) and place a new order. If the issue is defect/damage, we’ll arrange a replacement.

10) What payment methods do you accept?

We accept major payment methods available at checkout, which may include credit/debit cards, Shop Pay, and other local options depending on your region.